Curiosity + Communication + Creativity + Teamwork

Aaron Hall – UX Researcher & Designer

Mobile App Login project

Project Goals

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  • New iOS and Android apps with additional
    functionality and a better experience
  • A new look and feel
  • Increase mobile usage

Challenges

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  • Leveraging our new website
    authentication method with the app
  • Solving for three scenarios:
    1. NI User
    2. SSO User
    3. A user using both methods

Team

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  • Agile Coach/Scrum Master
  • Developer
  • Lead Developer
  • Product Manager
  • Q/A person
  • Software Architect
  • UX Researcher and Designer (me)

Steps

1

Research

  • Read and code customer feedback.
  • Analytics review
  • Test the current login process and experience.
  • Review company app login methods.
  • Reference the iOS guide.
  • Read about authentication.

2

Have a team meeting to share research insights and recommendations. Discuss, create a plan of action, and build a backlog for upcoming sprints.

3

Sketch multiple rough wireframes/layouts/mockups.

4

Refine wireframes/layouts/mockups in Sketch and share them with the team.

Mobile app login screen flow

5

Create a prototype in Invision and share it with the team.

6

Pair with the developer to build and refine.

7

Launch app.

8

Collect feedback and continuously improve.